Dear Customers,

We kindly ask you to spend e few minutes of your time for this short but important enquiry which has as main target the continuous improvement of our services.

You are requested to answer the questions openly and straightforwardly. Our virtues will be received as a compliment to us, your critics will be considered as a precious gift to analyze and improve.

ENQUIRY CUSTOMER SATISFACTION year 2018

Your answers will be treated as strictly confidential and won’t be shared with third parties.

User information

Services list

Select the type of service requested please.

Service
Typology
ADR

Do you consider the offered services in line with what you require, or are there any additional services that you need?

Suggestion

Evaluation in short

How is the Effepierre service ranked, compared to other suppliers or services?

Quality
Quality importance
Speed
Speed importance
Technical support
Technical support importance
Reliability
Reliability importance
Delivery time
Delivery time importance

Overall judgment

According to your experience and opinion, what vote would you assign to the following aspects related to our services?

Quality of service
Technical preparation
Collaboration in the development of transport services
Flexibility in case of request for changes
Respect of delivery date
Complaints management timetable
Reliability and competence
Availability and courtesy of operational staff
Respect for security issues
Would you recommend FPR to others?